FREQUENTLY ASKED QUESTIONS

With Autos Balears Rent a car there are no unpleasant surprises.

 

Can I choose the brand or model of my car?

Our system books by categories (example: Economy 5 door), so there can be many models and brands for each category. Therefore it is not possible for us to guarantee, that you will get a specific model. If at the moment you receive the car we have availability of the one you want, then we will give it to you. The same thing with fuel; you cannot choose between petrol or diesel. Model, fuel and car colour will depend on the cars available in our office on pick up date.

 

Do I need a credit card to make my booking?

Yes. You only can make a reservation, if you give the details of your credit card. That way we can gaurantee and secure your booking. We accept only Visa, Master card, 

 

Are there age restrictions for renting a car?

Minimun 25 years old and 2 years driving license

 

Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver

 

Can I take a car off of the islands?

No. You are not allowed, not even within islands. You are not covered by our insurance.

 

 

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

 

Fuel Policy

You have to bring the car with the same fuel you take, for exemple if you taje the car half you have to bring it back half

 

 

 

Which documents do I need to receive my car?

Please bring your passport or ID card, drivers licence and credit card. If there are additional drivers, passport or ID card and drivers licence.

 

Can I return the car in a different place than I received it?

Yes. You should indicate this when booking, as lond as it is included in the ares that we operate.

 

How can I cancel my reservation? Is there any penalty for canceling

Simply calling our telephone +34 971 68 79 10 or sending an e-mail to  autosbalears@hotmail.com

 

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply:

Between 96 and 72 h be paid 25% of the total agreed price.

Between 72 h and 48 h, 50% will be paid the agreed price.

Between 48 and 24 hours will be paid 75% of the total agreed price.

Less than 24 hours shall be paid 100% of the total agreed price.

 

Will I receive my car in the Airport?

Yes. You can pick up the car in front of the arrivals terminal, at the 3th floor of the airport parking.(minimun rent from 7 days)

 

Can you deliver/pick up the car to my Flat/hotel/Villa? Do I have to pay extra?

No, you have to pick it up from ours Ofiices or Airport

 

Is the compulsory car insurance included in the fee?

Yes, the coverage of the compulsory Car insurance and liability insurance to ensure damages against third parties are always included in the rental.